Expertise and self‐regulation processes in a professional task

Abstract

AbstractThis study investigated self‐regulation processes in a professional task, a beverage service task, using the model of self‐regulated study. The main purpose was to explore how self‐regulatory activity changes both with professional experience and with memory task demands. In a simulated beverage service task, 22 beginner waiters and 22 experienced waiters were asked to request the drink ordered by each customer until they were sure they knew the entire order. Then, they had to execute an immediate recall of the customer‐beverage pairs and a delayed recall. Results showed that globally beginners did not modify their self‐regulation processes as a function of task demands. By contrast to beginners, experienced waiters increased their self‐regulatory activity when they had to face with a more demanding task. Besides, experts showed higher recall performance than beginners under all conditions. In the conclusion, results from this more naturalistic task were compared to those obtained in experimental studies and discussed. Copyright © 2008 John Wiley & Sons, Ltd.