Abstract
A great deal of interest has been fostered in the West by Japanese projects to develop ‘intelligent’ computer systems. Almost all of the so-called expert systems designed so far have been related to applications in science or engineering where problem-solving is highly structured. Although intelligent computer systems can be of value to managers, all computer-based hotel systems currently on the market are intended to function at a clerical level. Thus in a reservation system, the computer does none of the important work of managing occupancies and room rates, it merely keeps records and files. This article describes work that is being undertaken at the University of Surrey to help hotel reservation managers make accept/refuse decisions. The expert system that is being developed tries to reproduce the expertise of real reservation managers on an inexpensive, business microcomputer.
Published Version
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