Abstract
Comfort on board plays an essential role in the levels of satisfaction of a bus service perceived by passengers. The aim of this paper is to propose a measure of comfort based on two kinds of data: perceptions of passengers (subjective data) and accelerations of bus (objective data). For the collection of subjective data a questionnaire was addressed to a sample of university students, while a smartphone, equipped with GPS device and 3-axis accelerometer, was used to record the accelerations. Based on the recorded parameters, we determined the thresholds of the acceleration values beyond which the level of comfort cannot be considered as good. DOI: http://dx.doi.org/10.4995/CIT2016.2016.3203
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