Experiences of foster carers remotely accessing the children in care (CIC) consultation model during the Covid-19 pandemic: A service evaluation

Abstract

This service evaluation explored foster carers’ experiences of remotely accessing the children in care consultation model during the Covid-19 pandemic. The service evaluation utilised the Kirkpatrick evaluation model to collect data at four levels (reaction, learning, behaviour and results) and employed a mixed methodology. Participants were foster carers who had accessed remote consultations between June 2020 and June 2021. Thirteen participants completed questionnaires and eight consented to follow-up interviews. Questionnaires were analysed descriptively, and interviews were analysed thematically. Questionnaires demonstrated that most participants felt listened to, felt they could talk about what mattered to them and felt the consultations were the right length. However, some participants were unsure whether the pace and delivery were suitable for them. The thematic analysis highlighted four themes: (1) Reassurance and support: the consultations provided foster carers with reassurance and support that underpinned their current actions and aided their working relationships with other professionals; (2) Approach and understanding: the sessions provided foster carers with both specific and general approaches to challenges and enhanced their understanding; (3) Online consultation approval/disapproval: foster carers had mixed views regarding the remote delivery, but most valued this; (4) Behaviour change: following consultation, most foster carers experienced a change in behaviour within the household. Recommendations are discussed.