Experiences in Supply Chain Quality Management Practices in Vietnam: Studying on Steel Manufacturing Company A and Packaging Manufacturing Company B

Nguyen Thi Duc Nguyen

doi:10.5539/ijbm.v14n7p171

Abstract

Supply chain quality management is receiving the increasing interests of managers not only in Vietnam, but also in over the world, though research to date insufficiently meets the practical needs of business. Taking an advantage, this study aims at providing practical experiences in supply chain quality management practices of companies in Vietnam which effectively effects on their firm&rsquo;s performance. On the basis of reviewing previous studies, this study is conducted through in-depth interviewing with seven experts of the seven manufacturing companies in Vietnam and researching case study at two typical manufacturing companies in the steel and packaging manufacturing industry in Vietnam. The result finds that there are six critical aspects of supply chain quality management practices having the impact on firms&rsquo; performance in Vietnam, specifically top management support, human resource development, internal lean practices, supplier focus, strategic supplier partnership and customer focus. Finally, it provides an interesting reference for supply chain managers in Vietnam in searching the appropriate approaches to increase the performance of the business through supply chain quality management practices.

Highlights

Nowadays, businesses increasingly use the supplier’s network to produce, distribute products and services to customers
The problems of many Vietnamese companies are the thinking of small businesses is inherent, they just think that participating in the supply chain is handling, assembly and processing and, they face with the lack of resources and knowledge about supply chain quality performance management
Based on the result of the literature review, the in-depth interviews, and case study research, this study aims to identify the critical factors of Supply chain quality management (SCQM) leading to the firm’s performance of companies in Vietnam

Summary

Introduction

Businesses increasingly use the supplier’s network to produce, distribute products and services to customers. The fact that the participation in current ASEAN economic communities or Trans-Pacific Economic Partnership Agreement provides opportunities to join the global supply chain and creates many challenging competition for Vietnam in cost, quality, product improvement, inventory, etc. Vietnamese businesses need to be confident and proactive in finding opportunities to establish trustworthy partnerships in the supply chain, considering innovation, creativity is a major orientation to invest in technology, high-level human resources training and development. Businesses can achieve success if they can construct, manage an effective supply chain like Vingroup, a leading economic group in Vietnam, which is multi-sector business, for the last 2 years developing networks with hundreds of supermarkets throughout the country and invest in high-tech agriculture in many localities (Nguyen, 2016). To increase competitiveness, innovation needs to be invested in supply chain management to create a breakthrough to ensure the new customer attraction, increase market share, and attack new markets. Each process in the supply chain must coordinate and integrate with each other (Nguyen et al, 2017)

Objectives

Methods

Results

Discussion

Conclusion