Abstract
Services and service businesses are driving the current industrial ecosystem at a pace that sets new requirements for academic institutions to provide world-class professionals for the industry. As a result, two international master's programs regarding service science have been established at Aalto University: Service Design and Engineering (SDE) and Service Management and Engineering (SME). Aalto University is among the first in the world to combine engineering, business, and industrial design in a single curriculum, providing an excellent platform for a multi-disciplinary service science master's program. This paper presents the experiences of establishing the Master's Programme in Service Design and Engineering at Aalto University, which we feel provides valuable insights for the service science audience worldwide.
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