Abstract
E-business technologies present unique opportunities and challenges for businesses, and Small & Medium Enterprises (SMEs) are no exception. However, there is a rich body of the e-business literature concentrates on adoption concerns from SMEs buyers’ viewpoint, little research has so far been reported from the viewpoint of SME suppliers. Participation of SME suppliers needs to be ensured in order to use the full potential of e-business technologies. This study was thus initiated to identify the experienced and expected benefits and barriers to adoption of ebusiness technologies from the viewpoint of group SME suppliers. In general, the findings designate that the SME suppliers have experienced numerous impediments that they need to overcome for the successful implementation of e-business technologies. The suppliers also have a broader view of e-business benefits than just cost saving.
Highlights
E-business technologies present unique opportunities and challenges for businesses, and Small & Medium Enterprises (SMEs) are no exception
There is a rich body of the e-business literature concentrates on adoption concerns from SMEs buyers’ viewpoint, little research has so far been reported from the viewpoint of SME suppliers
The findings designate that the SME suppliers have experienced numerous impediments that they need to overcome for the successful implementation of e-business technologies
Summary
There is a rich body of literature on ebusiness benefits. A large portion of the literature discusses benefits without clearly expressing any specific assumptions about business size. The following major benefits are reported in the literature: increased sale (Dubelaar et al, 2005; Scupola, 2009), improved distribution channels (Scupola, 2009; Tan et al, 2010) and improved customer services (Scupola 2009; Osmonbekov, 2010; Tan et al, 2010). These benefits are likely to be influenced by the capability of businesses to adopt these new technologies. No empirical investigations are reported on how various factors affect the attainment of benefits for SMEs context
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