Expectations in the workplace: a qualitative study among Australian and South African academic pharmacists.

Abstract

The education of future pharmacists is the responsibility of a relatively small sector of the pharmacy workforce, and pharmacy academics (faculty) are essential for the continued viability of our profession; many also contribute to research within the profession. However, little is known about the 'work' of employees in this sector of pharmacy. The aim of this study was to investigate expectations associated with the working environment of academic pharmacists. The inductive approach of qualitative research was selected and interviews were conducted among purposive samples in pharmacy programmes at two universities in the Southern Hemisphere, in Australia and in South Africa. Thematic analysis of raw data identified codes; those with mutual properties were grouped into categories which were assimilated under overarching themes. Three themes emerged around perceived expectations in academia: level of motivation, degree of satisfaction and adversity. Challenges in the workplace promoted hardship and adversity and impacted perceived performance. Degree of satisfaction was affected by workplace attributes (e.g. leadership, curriculum) which are modifiable or potentially modifiable, while individual intrinsic (personal) qualities could drive the level of motivation and impact positively on performance. Despite adversity, academic pharmacists demonstrated commitment to their roles as educators. Level of motivation, degree of satisfaction and adversity impacted perceived performance of academic pharmacists. Addressing factors that contribute to adversity, and modifying workplace factors to improve satisfaction, may lead to enhanced motivation and perceived performance among academic pharmacists; ultimately, this may have a positive influence on this sector of the pharmacy workforce.