Expanding Human Response to Automation Failures to Sociotechnical Systems

Abstract

Skraaning and Jamieson raise some interesting issues related to the response of humans to automation failures and offer a taxonomy of failure types that broadens its definition. In this commentary a further attempt to broaden the scope of automation failures is made that places failures within a sociotechnical system of multiple humans and multiple machine components including automation. A suggestion of how one might understand the system’s response to automation failures is offered and the inclusion of autonomy is raised as another complication.