Abstract
One way to dramatically improve the performance of the HR function—particularly for large, geographically dispersed organizations with multiple lines of business—is through shared services. Consolidating administrative and transactional processing activities within a dedicated ad-ministrative facility is not a new concept. Region-al shared services supporting finance, IT, travel and expatriate management exist throughout the world. But shared services for HR has mostly been limited to the larger, uniform countries, particularly the United States and the United Kingdom. This article argues that, when done correctly, shared services can deliver significant cost savings and result in better, more efficient services while freeing up resources for activities that enhance human capital. The article is based on research conducted around the world by Mercer Human Resource Consulting regarding HR shared service solutions in multicountry regions.
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