Abstract
Public procurement is crucial for delivering public services, whether in health, education, infrastructure or public safety. More specifically, information and communication technologies (ICT) procurement plays a decisive role not only in delivering public services but in public sector modernisation. Moreover, the ICT sector is an enabler of economic progress and an important driver of the national and global digital economy. However, ICT procurements that successfully support the digital transformation of public services are becoming increasingly complex. They require efficient governance frameworks, whole-of-government co-ordination and collaboration, strengthened leadership, innovative procurement and contract management strategies and practices, as well as institutional capacities and capabilities for managing and monitoring complex ICT projects.
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