Abstract
This paper surveys and critically evaluates the literature on methods used in assessing the quality of financial services in the field of insurance coverage. The paper presents the methodological assumptions of SERVQUAL and fuzzy SERVQUAL methods. The usefulness of these methods for assessing the quality of services provided by entities from the insurance sector (taking into account the expectations of customers and service providers) was also demonstrated, on the example of insurers from Greece, Malaysia, Iran, Poland and India, using specialized software SPSS (versions 11.5 and 21), SmartPLS and LISREL 8.7 statistical package.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
