Abstract
This research investigates the user experience (UX) of the Moodle e-learning system employed at one university in Malaysia from students’ perspectives. Comprehensive user experience (UX) criteria were suggested, which was adopted from two reliable criteria, to evaluate the user experience (UX) of the e-learning system. The suggested comprehensive user experience (UX) criteria consist of 8 categories and 29 corresponding sub-categories; these can be used to evaluate teaching and learning, usability, and hedonic aspects of an e-learning system. Semi-structured interviews and questionnaires were employed based on the suggested user experience (UX) criteria to collect qualitative and quantitative data regarding users’ experience (UX) of the tested e-learning system. The results showed that the e-learning system had positive user experience (UX) in general from the students’ perspectives. The results also showed that the students were satisfied with most of the metrics related to teaching and learning, usability and hedonic. However, the students identified some challenges they faced while interacting with the e-learning system which could be improved in order to improve their user experience (UX) and gain more benefits from a good user experience (UX) e-learning system.
Highlights
The importance of e-learning is well recognized globally due to the continuous advancement in information technology and the rise of Internet adoption worldwide
We present the results obtained from the analysis of the questionnaires and semi-structured interviews which describe the students‟ experience with the Moodle e-learning system used at the University of Technology Malaysia (UTM) University
Based on the suggested criteria, this research investigated the user experience (UX) of the Moodle e-learning system employed at the University of Technology Malaysia (UTM) from the perspectives of students
Summary
The importance of e-learning is well recognized globally due to the continuous advancement in information technology and the rise of Internet adoption worldwide. The use of learning management systems improves the quality of teaching, facilitates access to educational materials, and supports synchronous and asynchronous interactions between staff and students [6]. Moodle is one of the most common learning management systems that is employed worldwide in academic institutions due to its robustness, security and affordability [8]. The Moodle e-learning system provides various functions and tools that lecturers can employ to enrich and support the learning experience. These include: uploading instructional materials; displaying marks and feedback; conducting online quizzes and tests; supporting communications using messages; supporting group chats and online meetings; uploading advertisements and news; and sending alerts to students as a reminder to submit materials [9]
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