Examining the mediating role of Job Stress between Work-Overload, Employees Job Satisfaction and Turnover Intention

Abstract

This research aimed to evaluate the role of Job Stress as a mediator between Work-Overload, Job Satisfaction, and Intention to Leave among workers. This research was quantitative and explanatory, using a logical methodology and positivist viewpoint. Employees of private banks in the Sargodha division, managers and non-managers, responded to a closed-ended questionnaire including seven options indicating their degree of agreement or disagreement. Non-probability sampling procedures like the convenience and snowball sampling collected the data. A total of 240 managers and non-managers participated in the survey questionnaire. SPSS and PLS-SEM were used to analyze and interpret data. SPSS determined the survey's response rate, Cronbach's alpha, and demographic information. However, model measurement and verification are performed using PLS-SEM. In a particular context, the empirical results confirmed direct correlations, interrelationships, and the mediating influence of job stress on work overload, job satisfaction, and employee turnover intentions. The study contributed a vast amount of literature on work overload, job stress and employee turnover intentions to extend the boundary of knowledge.