Abstract
The study aimed to determine the organizational citizenship behaviour, work performance and work environment; the correlation between organizational citizenship behaviour and work performance; the correlation between work environment and organizational citizenship behaviour and work performance. Theories were discussed based on the literature and a conceptual framework was established. The study used the descriptive correlational research design and questionnaires were used to gather the data. The population of the study was all employees of the Divine Word Colleges in the Ilocos region, a total of 181 employees. The study found that organizational citizenship, the work performance of employees and the work environment is high and there is a significant correlation between organizational citizenship behaviour and work performance and there is a correlation between work environment and organizational citizenship behaviour and work performance. Therefore, the hypothesis of the study is accepted.
Highlights
Looking for better management to improve employees 'work performance is the concern of every manager
The Pearson r correlation reveals that hedonic workplace environment is significantly correlated with organizational citizenship behaviour (OCBO), OCBP, task performance, contextual performance and contextual performance but it has no significant correlation with counterproductive behaviour
The Pearson r correlation indicates that autonomy, relatedness and competence needs are significantly correlated with OCBO, OCBP, task performance, contextual performance and counterproductive work behaviour
Summary
Looking for better management to improve employees 'work performance is the concern of every manager. There have been few studies related to the effect of organizational citizenship behaviour on performance such as the study of Mackenzie, et al (1993) on the effect of organizational citizenship and sales performance, Titisari (2016) on the role of organizational citizenship behaviour in improving work engagement of employees, Hasani and Sheikhesmaeili (2013) on the effect of organizational citizenship behaviour and organizational commitment, Firmansyah, et al (2014) on the role of organizational citizenship behaviour in improving total quality management (TQM). Related to this new concept, there have been no studies yet conducted
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