Examining pragmatic failure and other language-related risks in global aviation

Abstract

PurposeThe purpose of this research is to investigate the pragmatic failure and other language-related risks between pilots and air traffic controllers in intercultural aviation communication. The paper attempts to provide recommendations for the minimization of these risks, thereby improving aviation safety by reducing the rate of aviation incidents and accidents. Pragmatic failure refers to the miscomprehension of intended pragmatic meaning. As opposed to semantic meaning, it depends on the context and is highly influenced by culture.Design/methodology/approachThe risk of pragmatic failure in aviation is presented hypothetically, and examples of language-related communication failure in air-to-ground communication between pilots and air traffic controllers (ATCOs) involving language are examined, including an example involving pragmatic failure. A questionnaire has been developed to survey pilots and ATCOs who communicate over radiotelephony. Results from 212 respondents are presented and conclusions are drawn.FindingsThe authors propose, based on linguistic theory and the results of this survey, that native English-speaking aviation operators gain more familiarity with the inner workings of the English language, in particular regarding the difference between semantic and pragmatic meaning. They benefit from this awareness whenever communicating with people of other cultures to develop the valuable skill of focusing on semantic meaning while avoiding adding pragmatic meaning. This minimizes the potential of misunderstanding when an emergency arises that cannot be dealt with through the International Civil Aviation Organization standard phraseology and when the listener of this message is someone from a different culture.Practical implicationsLanguage and communication are the main tools that play a vital role in reducing the rate of aircraft incidents and accidents. In aviation, pilots and ATCOs are neither in face-to-face contact nor have a video speech interface between them while communicating with each other. Their communications are conducted entirely through radio messages using a specialized language designed to make communication as accurate and efficient as possible. This study, therefore, is important in terms of investigating the risks of pragmatic failure and of language errors in general between pilots and air traffic controllers. This research will be a useful guide for designing training for operators (pilots and ATCOs) as well.Originality/valueThe main focus of the study is to investigate reasons for pragmatic failure and other language-related causes of misunderstanding between pilots and air traffic controllers over air-to-ground communication. To illustrate these roles, a questionnaire has been developed for pilots and ATCOs who communicate over aeronautical radiotelephony and examples of aircraft accidents were given.