Examining market segmentation to increase bike-share use and enhance equity: The case of the greater Sacramento region

Abstract

As bike-share systems proliferate across the US, a deeper understanding of current bike-share users could enable an expansion of these services and their benefits to a larger population. To grow bike-share demand sustainably and equitably, cities must understand how different segments of the population use this service. Understanding the different segments within a market enable operators to develop strategies that are tailored toward the needs of each segment. This study uses data from bike-share user surveys in the Sacramento region to perform market segmentation based on perceptions of the bike-share service, mode use patterns, and bike-share use. We focus on the market segments with more limited means of transportation: low-income individuals, zero-car households, students, and transit and car-share users. The results show that individuals with low incomes, those without cars, and students use the service frequently for commuting and a variety of non-commuting purposes. Bike-share is generally adopted by all mode user groups but is used at a higher rate by the super multimodal and active multimodal groups. The occasional users of the bike-share service are mainly those with higher incomes and individuals who have access to a personal car. The segments consisting of non- and infrequent-personal bike users use the bike-share service at a greater rate for different purposes than regular bicyclists, suggesting that bike-share may act as a lever for increasing bike travel for some users. Results from data mining suggest that bike-share operators should target low-income and zero-car owners for new recruitment as these groups are more likely to use bike-share frequently. The results provide insights that may be helpful to cities as they consider strategies to increase bike-share demand in a way that enhances social equity.