Examining Commuters’ Cognitive Responses to Minibus Taxi Advertising

Abstract

Limited scholarly studies have been conducted on transit advertising in general, but even more so in South Africa. The purpose of the current study was to examine commuters’ cognitive responses to minibus taxi advertising by measuring their: (1) noting of minibus taxi advertising; and (2) recall of elements in minibus taxi advertisements. A survey was administered by trained fieldworkers to a quota-based sample of 398 regular minibus taxi commuters at a major taxi rank in Mbombela, Mpumalanga, South Africa. The results revealed that minibus taxi advertising has the potential to attract commuters’ attention, since the vast majority of the respondents regularly note advertisements on passing minibus taxis. The findings also revealed that some sub-groups in the sample demonstrated different cognitive responses. It was furthermore found that the commuting respondents typically recalled visual cues, colours and branding elements of minibus taxi advertising. The unique contribution of the study is that it is one of the first to examine the effectiveness of minibus taxi advertising media on a cognitive level. Thus, from an industry perspective, the study can guide marketers, advertisers and managers in grasping minibus taxi advertising in order to make more effective use of this unique out-of-home (OOH) advertising media platform for their advertising purposes.