Examining Causal Relationships of Tangible and Intangible Drivers Influencing Performance Assessment and Impacting Job Satisfaction Curve of Healthcare Professionals. A Study Done at Rashid Hospital, a Government Healthcare Facility in the U.A.E

Abstract

Over the years, many studies have been conducted to comprehend the value of job fulfilment and the impact it has on the employee’s job performance. To be able to grasp this concept in the healthcare sector which is remarkably hectic, demanding and time sensitive, the performance of healthcare professionals is key. The cause being that job performance from healthcare professionals are correlated to facets such as efficiency, experience, management and quality which are all interlinked with the safety and well-being of the patients. Hence, the main goal of this research is to recognize the tangible and intangible drivers of job satisfaction and the impact it has on the healthcare professional’s performance. This study was carried out with a deductive approach with methods of both qualitative and quantitative which aided in finding out the literature gap currently present in the healthcare sector. As this study was conducted during the pandemic, the researcher was able to attain 68% of responses out of the 100%. However, with the pandemic, the researcher was able to unravel new variables of job satisfaction amongst healthcare professionals. Multiple theories and models of job satisfaction and job performance were tested to see which one applies to the Rashid hospital, Dubai, UAE. By figuring out the challenges faced by the healthcare professional with and without the pandemic allows the researcher and management team to build improvement plans.With multiple pie charts, bar charts and a 5-point Likert Scale Analysis Method, ranking and prioritizing the tangible and intangible drivers of job satisfaction amongsthealthcare professionalshelped to understand the level of impact their current employment has to their performance. With demonstration of summary output, regression analysis, residual output, R square and adjusted R square represents a pure study and validation of results. With the P value being <0.05 proves that this study is significantly strong.By adding theoretical debates on whether job satisfaction impacts job performance, this study concludes that this is a multifaceted concept and with the appropriate variables and methods, enhancing the performance will be at an advantage. Therefore, it is recommended that healthcare management team provides support in all aspects of the variables to improve the healthcare professional’s performance and ultimately increase the well-being of the patients.