Abstract
Abstract: Online Food delivery refers to the process when different restaurants, cafes, and food outlets deliver food or drinks to the customers according to their order placed by any mode to meet the exact demand and provide customer satisfaction and service of the best quality. Most people use their mobile phones to do the process; However, there are many advantages of ordering food through mobile-based apps; what are the reasons behind it, and what possible issues do customers face while ordering food online? This paper will provide information on those factors and discuss the most significant reasons, how those issues can be solved, what advantages customers get which motivate them to go online Food ordering instead of going out, and how Covid-19 impacted the online food ordering Industry. In the times of Covid-19, Online food ordering helped in different ways when people were not in a condition to cook food on their own and could not go out of the house to protect everyone.
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