Evolving trends, limitations, and ethical considerations in AI-driven conversational interfaces: assessing ChatGPT's impact on healthcare, financial services, and educational sectors

Abstract

ABSTRACT This study presents a comprehensive bibliometric analysis of ChatGPT's impact on three critical sectors: healthcare, financial services, and education, covering the period from 2022 to 2024. The research aimed to explore the evolving trends, limitations, and ethical considerations associated with the deployment of ChatGPT and similar AI-driven conversational interfaces. The findings reveal that while ChatGPT offers significant potential in enhancing efficiency and decision-making processes, it also faces substantial challenges in data privacy, integration with existing systems, and the need for improved emotional intelligence. The study highlights the inherent biases in AI models, raising concerns about the accuracy and fairness of AI-driven outputs. Ethical considerations, including data privacy, transparency, accountability, and equity in AI applications, are identified as crucial areas requiring urgent attention and development. Additionally, the research underscores the importance of developing robust regulatory frameworks and ethical guidelines to govern AI deployment in these sectors. Successful integration of ChatGPT and similar technologies depends on addressing these challenges and ethical considerations through collaborative efforts among AI developers, industry professionals, policymakers, and ethicists. Future research should focus on improving AI's data security, emotional intelligence, bias reduction, human-AI collaboration, and assessing long-term impacts across diverse settings.