Abstract
This paper considers a case that Chinese healthcare organizations in China leverage mobile smart cloud platform (MSCP) to build a self-sustaining healthcare ecosystem, which presents an evolutionary process of three phases. Multiple elements have been involved in the system, which has reinforced one another. Finally, an ecosystem is formed, which is economically sustainable and scalable nationwide. The study adds to the understanding of the ecosystem-based approach to address complex problems. It offers important implications for designing healthcare MSCPs which may help transform the healthcare industry.
Highlights
As is well known, China is the most populous country in the world as well as one of the fastest-growing markets in the world
To understand the evolution of healthcare service ecosystems, we consider a pioneering case of mobile smart cloud platform (MSCP) based healthcare project in China
The service ecosystem is proposed to consider as the micro, meso, and macrolevels which are shown in Figure 2, in which the interacting actors share and exchange their resources to adapt to the environment and coevolve [8]
Summary
China is the most populous country in the world as well as one of the fastest-growing markets in the world. China’s healthcare industry is facing many problems that other developed countries faced in the past or are even facing to this day. In terms of China’s social environment, the issue of an aging population is worsening (China is the only country with more than 100 million elderly persons and the largest aging population in the world), the number of people with chronic diseases continues to increase, and people’s health management awareness has been increasing as well. The whole country faces the challenges of unbalanced structure of healthcare service system, inefficient implementation of graded medical services, shortage of healthcare workers, increasing medical costs, and inefficient risks of implementing national medical insurance system which have exacerbated the existing crisis in China’s healthcare service industry. The mobile smart cloud platform (MSCP) has been used to improve healthcare services, including, e.g., in professional online healthcare treatment, health counseling, and telemedicine services for outpatients
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