Abstract
Satisfaction at work has been found to be a predictive factor of permanency. On the other hand, burnout has been associated with financial loss. The purpose of this study was to analyse the levels of satisfaction and burnout of professionals in a hospital emergency department and make a comparison with results from the same service during the economic recession in 2012. An analytical, cross-sectional and descriptive study was undertaken during two time periods into the levels of satisfaction and burnout of the professionals of an emergency department. Consequently, 146 replies were received. The percentage of professionals who considered their salary to be unsatisfactory in 2012 diminished in comparison with 2018 (p = 0.034), while job stability was considered more satisfactory in 2018 (p = 0.039) and the timetable in 2018 as more unsatisfactory (p = 0.009). With regards to burnout, it was observed that in 2018 the score for depersonalisation had fallen (p = 0.029) in comparison with 2012. An improvement in the level of satisfaction is observed in 2018, and more positive scores have also been found in the depersonalisation subscale in 2018. An inverse association was observed between depersonalisation in 2018 and overall satisfaction.
Highlights
Europe’s recent economic recession has led to structural changes in health services [1]
A report of the World Health Organisation (WHO) analysing the economic crisis and health between 2007 and 2013 claims that cutting the cost of health professionals has been the price that has been paid for making savings in healthcare [3]
Professionals working during the months of the study were included and those professionals who were on leave during the months of data collection were excluded
Summary
Europe’s recent economic recession has led to structural changes in health services [1]. European countries have been subject to austerity measures as a result of the economic crisis, which have added pressure to health systems [2]. In the case of Spain, both the number of professionals and the salaries received by them were reduced as a direct response to this crisis [3]. Working conditions and pay have been considered as important factors in the retention of professionals in their positions, in maintaining their motivation and in incentivising improvements in terms of their productivity and performance [3]. Job satisfaction, which encompasses the individual feeling that people have with regards to their work and an evaluation of the extent to which their professional needs are fulfilled [4], is a predictive
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