Abstract
Problem statement: Based on the concept of Balanced Scorecard (BSC), this study was intended to assist the establishment of performance evaluation system for social education institutions in transforming phase. Approach: An evidence-based analysis was processed to examine the objectivity of the indicators and the weights of key factors of the current performance evaluation. Results: Based on the concept of BSC, literature analysis, expert interviews and Analytic Hierarchy Process (AHP), this study investigated the propriety of the performance management indicators currently used by social education institutions in transforming phase, with the intention to establish a more objective and practical system. Conclusion: The advantage of this study it can provide a practical framework for will construct and carry out the management system of the performance evaluation for other social education institutions in the future.
Highlights
Facing rapid change of global environment since 1980s, governments of all nations have been involving in reformation and innovation
Expert interviews and the perspectives and indicators currently used by social education institutions in transforming phase, our study set up the four perspectives and their related indicators based on the concept of Balanced Scorecard (BSC)
By the application of Analytic Hierarchy Process (AHP), each perspective, strategy goal and the weight of performance indicators were established for future assessment
Summary
Facing rapid change of global environment since 1980s, governments of all nations have been involving in reformation and innovation. American President Clinton passed Government Performance and Result Act of 1993 (GPRA) and took government performance evaluation toward Legislation level. British government proposed Citizen’s Charter in 1991 for reformation. All nations in the process of reformation aimed to establish a performance evaluation system. Kaplan and Norton (1996) indicated to assess whether any institution run by government and/or other nonprofit organizations was cost effective should base on the satisfaction of the electorate and/or the respective sponsors. The organization should orient its goals on customers and/or the electorate. Financial factors might take the role of restriction and promotion, but they should not be the main target
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