Abstract

Increased stressful experiences are pervasive among healthcare providers (HCPs) during the COVID-19 pandemic. Identifying resources that help mitigate stress is critical to maintaining HCPs’ well-being. However, to our knowledge, no instrument has systematically examined how different levels of resources help HCPs cope with stress during COVID-19. This cross-sectional study involved 119 HCPs (64 nurses and 55 physicians) and evaluated the perceived availability, utilization, and helpfulness of a list of personal, hospital, and healthcare system resources. Participants also reported on their level of burnout, psychological distress, and intentions to quit. Results revealed that HCPs perceived the most useful personal resource to be family support; the most useful hospital resources were a safe environment, personal protective equipment, and support from colleagues; the most useful system resources were job protection, and clear communication and information about COVID. Moreover, HCPs who perceived having more available hospital resources also reported lower levels of psychological distress symptoms, burnout, and intentions to quit. Finally, although training and counseling services were perceived as useful to reduce stress, training was not perceived as widely available, and counseling services, though reported as being available, were underutilized. This instrument helps identify resources that support HCPs, providing implications for healthcare management.

Highlights

  • Increased stressful experiences and psychological distress are prevalent among healthcare providers (HCPs) during the COVID-19 pandemic (Krishnamoorthy et al, 2020; Lou et al, 2021; Pappa et al, 2020)

  • We addressed three questions: (a) What are the most useful resources for nurses and physicians to cope with stress during the COVID19 pandemic? (b) What resources are underutilized or lacking in the hospital and healthcare system for HCPs to cope with stress? (c) Does the amount of available personal, hospital, and healthcare system resources predict HCPs’ psychological distress, burnout, and intentions to quit?

  • Participants were provided with three lists of supports and resources that may help them manage their stress

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Summary

Introduction

Increased stressful experiences and psychological distress are prevalent among healthcare providers (HCPs) during the COVID-19 pandemic (Krishnamoorthy et al, 2020; Lou et al, 2021; Pappa et al, 2020). Identifying resources to mitigate stress, maintain HCPs’ well-being and prevent long-lasting negative impacts is critical (Dzau et al, 2020; Shapiro & McDonald, 2020). We addressed three questions: (a) What are the most useful resources for nurses and physicians to cope with stress during the COVID19 pandemic? (b) What resources are underutilized or lacking in the hospital and healthcare system for HCPs to cope with stress? (c) Does the amount of available personal, hospital, and healthcare system resources predict HCPs’ psychological distress, burnout, and intentions to quit? We addressed three questions: (a) What are the most useful resources for nurses and physicians to cope with stress during the COVID19 pandemic? (b) What resources are underutilized or lacking in the hospital and healthcare system for HCPs to cope with stress? (c) Does the amount of available personal, hospital, and healthcare system resources predict HCPs’ psychological distress, burnout, and intentions to quit?

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