Abstract
In today’s construction projects, client satisfaction demand require the building team in construction industry to achieve high quality during construction process. This excellence can be achieved with a new style of management of a system that guides the interaction of people, processes and documentation which is referred to as Quality Management System (QMS). The study has evaluated the application of Project Quality Plan (PQP) as one of the implementation strategies of QMS in construction projects. The data was collected by use of questionnaire; interview and document review. Primary data from 32 medium and large scale high rise building construction projects located in Dar es Salaam city were sampled through non-probability sampling. The findings have established that PQP preparation and application in construction building project is done at low key. PQP application only limited to inspection and test plans. Amongst the contributing factors to the low level of PQP application are: frequent revision and change order by the owner, design changes by supervising consultants and lack of knowledge on QMS as a strategic weapon to achieve quality in construction industry. It is therefore recommended that the Tanzania government through construction governing bodies has to play an important and positive role to train on the application of PQP through workshops and seminars to members of the construction building team. It is further recommended that to enhance the application of QMS and facilitate quality services in construction projects, a provisional clause be introduced in conditions of contract.
Highlights
Construction is one of the major human activities that provide man with basic infrastructure, shelter and other facilities necessary for economic and social development
This study has evaluated the implementation of Project Quality Plan (PQP) as a component of Quality Management System (QMS) in construction of high rise building construction projects
The study evaluated the existence of application of constituents of PQP and identified dominant obstacles in application of PQP for building construction projects
Summary
Construction is one of the major human activities that provide man with basic infrastructure, shelter and other facilities necessary for economic and social development. It is believed that if the objectives of a firm are well defined and appreciated by all employees, the responsibilities of the department and the designation are clearly delineated and the procedures are well documented, it is likely that the products or services of the firm are “fit for purpose” and meeting the clients’ requirements. This is important as for a company to remain viable it should meet the two essential factors, that is, to satisfy the client and to make profit [4]. In a developing country like Tanzania where the construction sector is most vibrant sector in the economy [13], the consideration of QMS in construction industry seems necessary
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