Abstract
In recent years, lifelong education has become widespread in the public, contributing to explosive development of modern distance education. Meanwhile, distance learners have gradually had more and higher demands for online learning resources. Despite abundant online learning resources at present, their overall quality is relatively low and they can hardly satisfy learners’ learning demands. Based on customer satisfaction, the essay establishes evaluation indexes about online learning resources based on customer satisfaction, improves its development and proposes suggestions for improvement, which is of great theoretical and practical significance.
Highlights
As early as 1998, the Ministry of Education promulgated Revitalization Action Plan Facing the 21st Century, in which the implementation of modern distance education projects, the forming of open education networks, and the building of lifelong learning systems were proposed (Hu, 2013)
In 2012, the Ministry of Education proposed “active development of modern distance education” and “the building of a National E-learning Resource Center”, which can demonstrate great importance China has attached to distance education
Online learning resources are in large number but of low quality (Smooth, 2010)
Summary
As early as 1998, the Ministry of Education promulgated Revitalization Action Plan Facing the 21st Century, in which the implementation of modern distance education projects, the forming of open education networks, and the building of lifelong learning systems were proposed (Hu, 2013). The essay establishes evaluation indexes about online learning resources based on customer satisfaction and the ASCI model,and proposes constructive suggestions for online learning resources through analyzing the model. In terms of online learning resources, the customer satisfaction refers to the subjective evaluation on online learning resources by online learners (Yi and Weidong, 2013). 2. THE ESTABLISHMENT OF EVALUATION INDEXES ABOUT ONLINE LEARNING RESOURCES BASED ON CUSTOMER SATISFACTION. In terms of reliable expectations, learners have high demands for the authenticity and reliability of online learning resources. In ACSI model, perception of quality refers to customers’ true feelings and feedback after using products or services, mainly including the customization of products, namely personal demands for feedback, experience of products’ authenticity and the overall evaluations of products’ quality (Chen, 2004). THE ANALYSIS OF THE APPLICATION OF EVALUATION INDEXES-THE NATIONAL E-LEARNING RESOURCE CENTER
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