Evaluation of urban transformation areas in terms of user satisfaction: the case study of Zağnos Valley (Trabzon/Turkey).

Abstract

Following the Industrial Revolution, rapid urbanization brought about many socio-economic, physical, and cultural problems. The concept of urban transformation has come to the fore as a solution to these emerging troubles. Especially since 1980, in Turkey, like other developing countries, the concept of urban transformation has only been evaluated as an economic standpoint ignoring the social and spatial dimensions of that area and the quality of life of people residing in the area. Therefore, the necessity of these socially accessible areas where individuals can regenerate themselves in spiritual and physical terms has increased even more. However, when the urban transformation projects are put into practice, the needs and demands of the users are not taken into account; moreover, there are no studies showing the satisfaction or dissatisfaction of the users following the implementation. In the current study, satisfaction/dissatisfaction levels of the users were determined by asserting the user profile of Zağnos Valley, which is the first urban transformation area of Trabzon. In the valley, which is an important air corridor and a recreation area for Trabzon, questionnaires were implemented through face-to-face interview technique. Factor analysis was carried out in order to reveal the socio-demographic characteristics, space usage trends, and spatial usage characteristics of the users. In order to measure satisfaction and dissatisfaction levels, the determined criteria were weighted on a 5-point Likert scale and frequency distributions were examined. In this way, solution proposals have been made in order to increase the level of satisfaction and remediate the level of dissatisfaction of users.