EVALUATION OF URBAN INTERACTIVE KIOSKS CENTERED ON INTERFACE ERGONOMY AND USER EXPERIENCE

Abstract

As a result of technological progress, interactive kiosks maintain various services with consistency for public use. In contemporary life, kiosks provide services that speed up daily operations with their informative, explanatory and regulative content. The study centers on interactive service kiosks as examples of technology based applications in urban planning as well as being hybrid interactive products of an interdisciplinary approach consisting of industrial design, service design and urban design. The study based on a qualitative approach covers the evaluation of the interaction types, service goals and content related information of kiosks used for public services evaluating the products in terms of interface ergonomics and aesthetical features forming user experience. Following the explanation of essential literature input that constitutes the study, concepts related to interface ergonomics and virtual ergonomic features of kiosk are elaborated with the inclusion of the project discussed. In the discussion section aligned with the goals of the study, the service kiosk designed for the Istanbul Aquarium with the participation of the author is presented, explained and evaluated in order to create a connection and comparison with the examples provided. By achieving an essential foundation for the comparison, the study aims to determine the similarities and differences between the kiosks built for public and private use by applying the same evaluation criteria on the service kiosk selected for the laboratory process.