Evaluation of the Usability of Drmyco Web Application Using the Think-Aloud Method

Abstract

Introduction: Health information technology has great potential to address some of the challenges of developed and developing countries in providing accessible, affordable and high-quality healthcare services. Telemedicine uses health information technology to overcome geographic barriers and increase access to health care services. This is particularly useful for rural and disadvantaged communities in developing countries. There are many reasons for abandoning and failing the web application; one of the most important obstacles to their use is low applicability. The purpose of this study is to investigate the usability of Drmyco web application.Material and Methods: Evaluation was done in a laboratory environment based on a pre-prepared scenario using the think-aloud method by 15 users (health information technology students from all over the country). Then the identified problems and identified problems were classified based on the Van den Haak method. The Nielsen method was used to evaluate the severity of the problems.Results: The average duration of the evaluation process in this study for users was 22.06 minutes. The total number of problems identified by users was 19.Conclusion: The two principles of Layout and Comprehensiveness were identified as the most problems for users.