Abstract
The concept of quality in tertiary education is important not only for education providers but also for society as a whole which expects the education to have a high level of quality and wants to maintain its trust in the education system on the national and international level. The objective of this paper is therefore to identify variables that, from the perspective of university students, affect the quality of taught courses, and use the results to formulate recommendations that would improve the quality of teaching at universities. Primary data was obtained through a quantitative survey among students in the Master’s programme at a selected public university involving 450 respondents. The results showed that the overall rating of a course is more strongly influenced by variables related to the course’s outcome, content and concept than the rating of the teacher. The main value lies in the general overview of the variables influencing the perception of the quality of taught courses by students that is beneficial for teachers who are preparing a course and also for higher education institutions developing a methodology for evaluating the quality of teaching and teachers.
Highlights
Higher education institutions as the highest level of the education system are leading centres of education, independent learning and creative activity, and play a crucial role in the scientific, cultural, social and economic development of society (Lesjak, 2018; Scott, Gallacher and Parry, 2017)
The standards for institutional accreditation among other requirements include the existence of an internal quality assurance and assessment system of educational, creative, and activities related to the higher education institution
This paper focuses on quality evaluation from the perspective of students whose expectations and needs are what each higher education institution should primarily strive to fulfil
Summary
Higher education institutions as the highest level of the education system are leading centres of education, independent learning and creative activity, and play a crucial role in the scientific, cultural, social and economic development of society (Lesjak, 2018; Scott, Gallacher and Parry, 2017). Because teachers are the main bearers of knowledge in a higher education institution, they are among the main factors influencing the institution’s quality (El-Hilali, Al-Jaber and Hussein, 2015) For this reason, it is important to regularly evaluate the efficiency of teachers and identify their strengths and weaknesses which may help improve their personal performance and play an important role for the institution itself when drafting its policy for hiring teachers and conducting their professional development (Medallon and Martinez, 2014). Hoang et al (2016) claim that the existence and sustainable growth of any organisation depends on customer satisfaction It can be said, that the objective of any higher education institution that wishes to succeed in the competitive environment is to provide a high quality of services, improve student engagement and seek ways how to fulfil the needs and wishes of its students better than other institutions (Orindaru, 2015).
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