Evaluation of the quality of educational services of Yazd Shahid Sadoughi University of Medical Sciences from the perspective of medical interns

Abstract

The higher education system has important responsibilities in the development of economic, social, political, cultural and educational communities. Service quality assessment is one of the key steps in formulating quality improvement plans. The purpose of this study was to evaluate and determine the quality of educational services of Yazd Shahid Sadoughi University of Medical Sciences. This cross-sectional study was performed on medical students admitted to internship at Shahid Sadoughi University of Medical Sciences, Yazd, Iran, in 2019. The sample size was census and simple sampling of all medical students in internet. The items that were incomplete questionnaires were excluded. Anova test was used to analyze the quality of education services on average. The highest mean score in the expected status section was in the guarantee section (0.6 ± 6.4) and the lowest score was in the accountability section (0.9 ± 6.1). In the perceived status section, the highest score belonged to reliability (1.1 ± 3.8) and the lowest score to empathy (1.3± 2.9). Paired t-test results were also significant in all dimensions of quality of educational services between the status perceived and expected status. In all five dimensions, there is a gap in the quality of educational services and it is not desirable in terms of educational services. The scientific level of the professors and their specialized knowledge is of high quality for the students 'education, but the low average in the empathy dimension indicates that more attention should be paid to medical students' opinions and suggestions on educational issues.