Evaluation of the level of application of the quality of the training process in accordance with the requirements of the international standard (ISO 10015:2019) applied research in the national insurance company

Abstract

The research aims to evaluate the quality of training in the National Insurance Company in accordance with the International Standard for Training ISO (ISO 10015: 2019). The application and documentation requirements for the specification items. The checklist was approved for collecting data and information, and a workshop was held with the officials in the training for accuracy in accessing the data. The list included (104) questions distributed over all the items of the specification, and the frequencies, percentages, and mean were calculated. Arithmetic was weighted as the method in data analysis, and the research reached a set of results, the most prominent of which was that the researched company achieved the level of application and documentation of the specification amounting to (36%), which is close to the weight of (partially applied and partially documented), and this means that the researched company has moved away from applying the requirements of the specification by (64%).