Abstract
The market of logistics services in Poland has developed very rapidly in recent years. Making cooperation between enterprises and logistic companies creates new opportunities for development and improvement of individual customer service. In the area of outsourcing the most popular in the retail sector is a courier service. High competition and increased customer demands are forcing courier companies to seek still new value added to the standard services. In order to assess the level of service quality of the final consumer conducted a survey among customers of online shops who using courier services. The purpose of the research was to identify the key criteria for quality of service and meet customers' preferences in the area of activities of courier companies in the domestic market. As a result of the analyzes indicated factors of on-time delivery, price and the ability to track shipments as determining the choice of courier company.
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