Evaluation of the Employee Benefits Administration Agency’s Ethics, Cooperation, and Leadership

Abstract

This study showed that first, the agency will need to be more transparent where relevant. For instance, it needs to improve how it shares information with the public and other relevant agencies. When sharing the information with the public, all co-principals should be on the same page to avoid division because it can portray a bad image. This will also increase inter-agency transparency and improve the agency’s performance. Second, the agency will need to be more accountable by taking responsibility for its actions. It can do so by creating a healthy system of accountability among the agency staff and this can help it improve performance in the long-term. Third, capacity building.