Evaluation of the Elements of Ageing-Friendly Service Level for the Smart Construction of Major Hub Airports in China

Abstract

The smart construction of hub airports is generally mature, but there are differences in ageing-friendly services. Based on the DEMATEL-AHP method, this paper analyzes the influencing factors and differences in the development level of ageing-friendly services in four major hub airports in China (Beijing Daxing International Airport, Shanghai Pudong International Airport, Guangzhou Baiyun International Airport, and Shenzhen Baoan International Airport). The paper finds that: the indicators of the degree of full passenger service in the four major hub airports have the highest influence value as active elements within the ageing-friendly service level indicator system, while full escort service and special passenger or caring service counters are most likely to be influenced by other indicator elements; the degree of full passenger self-service, priority travel service access, and baggage check-in security system or manual check-in service are the core elements that influence the ageing-friendly level the core elements that influence the improvement of the ageing-friendly service level at hub airports determine the trend direction of the overall ageing-friendly service level; immigration processing services and hand luggage security check information management system service are mostly shown as the cause elements; the service scope covered by the ageing-friendly service content at hub airports has little difference, but the emphasis of the ageing-friendly service is different.