Evaluation of sustainable strategies for urban parcel delivery: Linguistic q-rung orthopair fuzzy Choquet integral approach

Abstract

For the first time, the critical problem of selecting the most sustainable strategy for urban parcel delivery is addressed and solved in this paper. It aims to help not only postal and logistics companies but also regulatory agencies and city authorities find an environmentally friendly, socially responsible, and economically viable solution. Three alternatives for organizing urban parcel delivery are defined, which are traditional, united consolidation center, and inner-city hubs. According to the three pillars of sustainability, an assessment framework for practitioners is proposed. This paper introduces a linguistic q-rung orthopair fuzzy Choquet integral approach to evaluate sustainable strategies for urban parcel delivery. The linguistic q-rung orthopair fuzzy Choquet integral averaging and linguistic q-rung orthopair fuzzy Choquet integral geometric operators have been constructed for the first time for this purpose. The operator-related qualities are demonstrated. The operators are used to create a multi-criteria group decision-making approach. The case study of the city of Belgrade illustrates the practical applicability of the linguistic q-rung orthopair fuzzy Choquet integral approach. This research findings show that the united consolidation center is the most sustainable strategy for organizing urban parcel delivery.