Evaluation of sustainable manufacturing performance – A case illustration with multistakeholder perspective

Abstract

Increasing awareness on achieving the targets of sustainable development goals led to the various discussions on sustainability in manufacturing applications. Sustainable manufacturing has been considered as one of the key factors for achieving sustainable consumption and production. Considering the advantages, sustainable manufacturing has been discussed with various perspectives in order to improve the sustainable manufacturing performances. This study considers one of the perspectives where other studies are limited within the context of sustainable manufacturing performances, multi-stakeholder perspectives. The sustainable manufacturing performances has been collected and evaluated with multi criteria decision making methodology, best worst method. The three multi stakeholder perspectives have been considered for this study which includes manufacturer perspective, customer perspective and government perspective. The collected sustainable manufacturing performances were evaluated based on these different multi-stakeholder perspectives, in order to understand the similarities and differences among multiple stakeholders in the implementation of sustainable manufacturing through its performances. The detailed discussion of obtained results was explored and acknowledged with existing literature support along with the response from case industrial managers. The similarities and differences of opinion among different stakeholders has been explored to provide fruitful contributions to both academic and scientific community. The key managerial implication of this study is that assisting the industrial managers to focus on influential sustainable manufacturing performances instead of focussing less influential ones based on the opinions of different stakeholders.