Evaluation of Patients' Health Literacy and Nursing Care Satisfaction Levels According to Some Descriptive Characteristics

Abstract

Aim: This descriptive Study aimed to determine the relationship between the level of health literacy and the level of nursing care satisfaction in patients and to evaluate it according to some descriptive characteristics. Materials and Methods: This Study was conducted with 230 patients who were hospitalized in the internal medicine and general surgery inpatient ward of a city hospital and accepted to participate in the Study. The Newcastle Nursing Care Satisfaction Scale (NNCSS) and the Health Literacy Scale (HLS) were used to collect data. Results: The NNCSS mean scores of the men, of the employees, those who hospitalized in that hospital before, those who use computers or smart phones, and those who use social media accounts were high (p<0.05). When the patients’ Health Literacy Scale mean scores were evaluated, a statistically significant difference was found in terms of education status, employment status, income status, and those who searched for their disease on the internet(p<0.05). There was positive and moderate correlation between the NNCSS and HLS total scores (r=0.507, p<0.001). Conclusion: It was found that as the level of health literacy increased, nursing care satisfaction increased, and the level of health literacy and patient care satisfaction changed according to some descriptive characteristics. It is recommended that nurses should be aware of the relationship between care satisfaction and health literacy levels and the factors that reduce it, and plan their interventions about the factors that can change this.