Abstract
ObjectiveThe study was aimed to explore patient safety culture of community pharmacists working in Dessie and Gondar towns, Northern Ethiopia.MethodsA cross-sectional study was conducted from 1st to 31st March 2018. In this cross-sectional survey, the Pharmacy Survey on Patient Safety Culture (PSOPSC), developed by the Agency for Healthcare Research and Quality (AHRQ), was used to collect data. PSOPSC is a self-administered questionnaire. The questionnaire was distributed among staffs who work in community pharmacies of Dessie and Gondar towns. All staffs available on data collection period in the pharmacy were included. The Statistical Package for Social Science (SPSS) software version 25 was used to enter and analyze the data.ResultsA total of 120 participants were approached and completed the questionnaire. Results from the study showed that high positive response rate was demonstrated in the domains of “Teamwork” (90.2%) followed by physical space and environment (83.1%). On the other hand, the result also identified that there is an enormous problem related to mistake communication (44.8%) and work pressure (45%). In addition, significant difference of percent positive responses were obtained across towns and staff working hours.ConclusionsThe patient safety culture of community pharmacists is appreciable especially with respect to their teamwork. Besides, urgent attention should be given to areas of weakness, mainly in the domain of “mistake communication” and “staffing and work pressure”.
Highlights
Patient safety has become a major global concern
Results from the study showed that high positive response rate was demonstrated in the domains of “Teamwork” (90.2%) followed by physical space and environment (83.1%)
Significant difference of percent positive responses were obtained across towns and staff working hours
Summary
Patient safety has become a major global concern. It is described as "the freedom from accidental injuries during medical care; activities to avoid, prevent, or correct adverse outcomes which may result from the delivery of healthcare” [1]. There is an initiative and commitment to curb severe, preventable harm due to medications by 50% within five years through preventing errors or unsafe practices in healthcare systems [2]. Many injuries and deaths due to these medical errors, triggered the development of evidence-based strategies for better patient safety [3]. Defects in care processes, and lack of motivation in leadership could weaken delivery of quality and safe healthcare [5]
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