Evaluation of Patient’s Satisfaction on Dental Health Services in Dental School and Specialized Education Clinics Affiliated to Shahid Sadoughi University of Medical Sciences in Yazd in 2017-2018

Abstract

Introduction: Dental school clinics are one of the places where patients go to treatment. The importance of paying attention to patient’s satisfaction with the quality of health care has an effective role in management planning in health care systems. The aim of this study was to evaluate the patients' satisfaction with dental services presented at the School of Dentistry and Educational Clinics of Shahid Sadoughi University of Medical Sciences in Yazd, Iran. Methods: This descriptive cross-sectional study was performed on 770 patients referring to Yazd Dental School and specialized medical centers in Yazd in 2017. Data were analyzed using SPSS version 16 software, t-test, using ANOVA and Chi-square tests. Results: The mean age of the patients was 45.86 ± 4.23. The mean total satisfaction score was 56.06 ± 4.68. Overall patient satisfaction with the services provided in three centers showed that, 105 patients (13.8%) were very dissatisfied, 154 (20.1%) were dissatisfied, 327 (42.6%) were satisfied, and 184 (23.5%) were very satisfied. There was no statistically significant difference among the satisfaction score, sex, and age group (P value> 0.05). There was a significant relationship among satisfaction score, and educational level, marital status and place of residence (P<0.05). Conclusion: The results of this study indicate that the satisfaction of patients with the services provided by Dental School of Yazd Shahid Sadoughi University of Medical Sciencesand specialized education clinics dependent to Shahid Sadoughi University of Medical Sciences is relatively favorable.