Abstract
The evaluation of municipal e-government readiness can provide a useful barometer to understand the critical needs of citizens. In addition, it can help to improve effectiveness of government services and provide a technology industry access to relevant information to create efficient e-services. This study develops and tests a framework to evaluate municipal e-government readiness based on building blocks of supporting e-services readiness, individual citizen readiness, municipal government readiness, technological infrastructure readiness and supporting industries readiness. The process of evaluating municipal e-government readiness utilises data obtained through a survey of 219 respondents from four municipalities in the Eastern Cape Province of South Africa. The partial least square structural equation modelling technique was used for data analysis. The study results show that the investigated building blocks are significant determinants of municipal e-government readiness with an overall 81% goodness-of-fit performance. The results provide foundational information for policymakers and practitioners who are interested in propagating e-government readiness. Factors that determine municipal e-government readiness could provide new insights on future studies about e-municipality service improvement.
Highlights
The assignment of reinventing government has been a primary theme since the 1990s, with governments all over the world trying to improve the system of public services delivery
The results showed that supporting e-services readiness, individual citizen readiness, municipal government readiness, technology infrastructure readiness, industry readiness and municipal e-government readiness have R2 values of 0.46, 0.79, 0.77, 0.73, 0.69 and 0.68, respectively
The results showed that, overall, the 81% fit of the municipal e-government readiness framework to the empirical data is of higher level and confirm that all the investigated five building blocks and 13 evaluation metrics in this study are good predictors of municipal e-government readiness
Summary
The assignment of reinventing government has been a primary theme since the 1990s, with governments all over the world trying to improve the system of public services delivery. Government agencies and industries can be empowered by the use of ICT to provide efficient and transparent services to citizens (Angeleski et al 2014:1). This permits the government to implement new ways of delivering services to citizens, industries and government agencies. Because of the intrinsic complexity of governance, whether at the municipal level or at the national level, e-government initiatives are often collaborative in nature This collaborative effort brings together diverse units of governments, private sectors, non-governmental organisations, civic societies and citizens as the key stakeholders of e-government (Potnis 2010:41)
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