Abstract
ABSTRACT Human service organizations can support leaders through training to become resilient, adaptive, and innovative during rapid complex changes. This qualitative descriptive exploratory research study reports findings on a leadership resilience training program using online evaluation surveys of 56 directors and managers in a large Canadian not-for-profit mental health/substance abuse agency. Thematic data analysis and descriptive statistics revealed positive training outcomes on four levels: satisfaction; knowledge/skills; work/team performance; and organizational resilience/sustainability. Leaders identified adaptive, resilient, and authentic leadership styles, clan/adhocracy organizational cultures, psychological safety and innovation, and organizational preparedness as important to successfully manage the pandemic and future extraordinary organizational challenges.
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