Evaluation of Knowledge Management in University Research

Abstract

AbstractThis paper describes the development of a set of indicators to measure knowledge management in the process research mission to the University; which attempt to demonstrate continuous improvement. From the exploratory method is able to determine the theoretical foundations and case studies to have a view of the applicability of knowledge management in the evaluation of research in the University, with emphasis on establishing the state of maturity of this process. The target population was selected to evaluate the indicators and is composed by a group of active members of the academic community, including teachers, Researchers, students, members of seed research and administrative staff Who are Involved in the area of research. Obtained results describe the external and the internal facilitators, achieved by indicators and measurement as a basis for evaluating creating a model of knowledge management processes for storage, processing and transfer of knowledge in research at the university. Importantly, do not need a large investment in resources (technology, infrastructure, etc.), for the implementation of the indicators, due to the existence of established techniques in the research.KeywordsAgents facilitatorsIndicatorsAcademicsMaturityResearchKnowledge management model