Evaluation of e-payment systems in Iran using analytic hierarchy process

Abstract

Parties conducting electronic business have usually never seen each other face-to-face, nor do they exchange currency or hard copies of documents hand-to-hand. When companies enter electronic commerce, choosing an electronic payment (e-payment) system that will work well with the way they run their business, which is both popular and safe, is a major concern. In this paper, after examining different e-payment systems in Iran, we identify assessment criteria based on previous researches and interview with experts. Then, using analytic hierarchy process (AHP) we prioritize e-payment systems in Iran based on experts opinions. Results show that debit card is the most preferred e-payment system, followed by credit card and electronic check. The findings of this research are intended to be useful for both academic researchers and companies planning to adopt or to improve an electronic payment system.