Evaluation of End Users’ Participation in the Design and Delivery of Public Building Projects in Ekiti State, Nigeria

Abstract

Building projects are expensive, complicated, and frequently involve several parties with various demands. Since users are the ones who will ultimately use, maintain, and benefit from the projects, successful construction projects are planned, developed, and equipped to meet their needs. The purpose of this study was to assess end users’ involvement in the planning and execution of public building projects in Ekiti State, Nigeria, in order to improve project performance. Information on the extent of end users’ participation in the design and implementation of public projects was gathered through the use of questionnaires with professionals in the ministry of works, directors in the ministry of education, state universal basic education board, contractors and direct users of public building projects. A total of 138 of 143 copies of questionnaires that were distributed were recovered to achieve a rate of 96.5%. Findings revealed that end users were not involved in the planning, execution, or quality control of public building projects when it came to examining the ongoing work or the process of quality assurance. The study concluded that end users are typically satisfied with the outcomes when they are closely involved in the project’s management and participate often. The study therefore recommended that, prior to the project being closed and turned over, end users should be involved in the quality control process to ensure that the project deliverables and outcomes satisfy needs and requirements.