Evaluation of e-learning system on higher education institutions in KSA: a survey at Saudi Electronic University

Abstract

A review on previous e-learning research suggests a focused evaluation approach to measure the success of the system and its contribution to knowledge share in educational institutions. This paper provides an empirical test of e-learning system success model in the context of higher education in Saudi Arabia. The research examines the effects of the e-learning system at the Saudi Electronic University on knowledge management, by analysing the relationships between the system use and knowledge transfer through DeLone and McLean IS model (2003). The quantitative study was done by administering a survey to 300 students and we obtain 196 effective responses. Applying Structural Equation Modelling (SEM) method, the results show the significant effects of 'System Quality', 'Information Quality' and 'Service Quality' on e-learning system 'Use' and 'User Satisfaction'. Thus, the educational tool use and user satisfaction have a positive impact on 'Net Benefits' in terms of knowledge share, transfer, learning and achieving educational goals.