Evaluation of Drug Management Information System to Improve Quality and Users Satisfaction: Case Study at a Primary Health Center

Abstract

Drug and supplies management plays an important role in health systems. A web-based drug management information system, Sistem Informasi Pengelolaan Obat (SIPO) was developed to support interaction and communication among the internal entities of a district health office (DHO), including primary health centers (PHC). Using a qualitative approach, the objective of this descriptive study is to assess SIPO's performance in terms of success in addressing problems related to drug and medical supplies management. The results indicate that SIPO has a positive impact for both PHCs and the DHO. The result found that the users are satisfied with the system. One element that needs to be improved is integration ability; currently, SIPO cannot connect to other health-related information systems. Generally, SIPO is considered to have a positive impact, both individually and on the organization.