Evaluation of an online communication skills training programme for oncology nurses working with patients from minority backgrounds.

Abstract

This study aimed to develop and assess the feasibility of an online communication skills training intervention to increase cultural competence amongst oncology nurses working with individuals from minority backgrounds. The intervention provided examples of communication strategies using vignette-based, professionally produced videos, developed through an iterative process with input from a large multidisciplinary team. Fifty-three oncology nurses completed all three questionnaires at baseline, within 2weeks and then 3months after accessing the programme. The online intervention was well received by the majority of participants, and was endorsed as clearly presented, informative, relevant and useful by more than 90% of participants. Eighty-seven percent of participants reported increased confidence in communicating with patients via an interpreter, and 93% agreed that skills they gained would be useful in providing better patient care. Participants reported significant improvements in practice while interacting with people with limited English proficiency 2weeks and 3months after accessing the website (X2 = 13.66, P < 0.001). This online communication training programme can now be tested for its utility in improving patient care for oncology nurses working with patients from minority backgrounds.