Abstract
The 0–19 service recognised that some of the needs of children attending A&E could be met more effectively through a dedicated public health advice line, increasing access for clients and supporting primary care. This article draws on the experience of setting up an advice line, as well as the opportunities, benefits and lessons learnt. Findings from the initial service evaluation are included, which identify increased capacity for the workforce, increased access for parents and carers and cost efficiencies for the local NHS. Conclusions are that a dedicated public health advice line can help address increased demand on health visiting services, with no extra resource.
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